The Interview Series: Laura Phelan, Director of Human Capital Solutions, AON

Declan talks to Laura Phelan, Director of Human Capital Solutions at AON about the (possible) imminent return to the workplace for some…criteria being used to decide who should return especially role analysis; the importance of using data to inform the decision; where to go when leaders and employees have differing views of where the work should happen; its impact on retention and recruitment; Diversity and Inclusion; and remote collaboration challenges; the skills that now are being looked for in our new reality…..and much more. Bio and contact details below.




Laura Phelan

e: [email protected]

Laura is an Occupational Psychologist and has over twenty five years experience working with organisations ensuring that their HR strategies and practices support the achievement of the business agenda.  She has held a number of roles including General Manager HR with Permanent TSB, Global Operations Director for cut-e, managing director of Aon’s Assessment Solution Ireland and is now a director of Aon’s Human Capital Solutions.




Aon is a leading global professional services firm providing advice and solutions in risk, retirement and health at a time when those topics have never been more important to the global economy.  Aon develops insights – driven by data and delivered by experts – that reduce the volatility our clients face and help them maximise their performance.




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