Employee Engagement
Maintaining employee engagement is more important than ever in today’s changing work environment, especially with remote and hybrid work becoming common. Tara Dalrymple, who manages employee engagement for EMEA at Genesis, a top cloud platform for call center software, shares practical tips on how companies can keep their teams engaged.
Multi-cultural Organisation
Tara emphasizes that understanding the diverse needs of employees is key. Engagement strategies should be customized to fit the cultural and social differences within each team. This approach helps create a sense of belonging and respect, which is essential for keeping employees engaged.
Another important point is using data to understand how employees feel. Genesis gathers feedback through annual and quarterly surveys. This helps them identify what’s working well and where improvements are needed. Acting on this feedback is crucial to keep employees engaged.
Global events, such as online gaming, can help build unity across the company. However, Tara stresses the importance of local events that appeal to specific regions. By giving local leaders the freedom to tailor events, Genesis makes sure its engagement strategies are both effective and relevant.
Due to the pandemic, mental health has become a top priority in engagement strategies. Genesis responded by offering workshops on stress management and work-life balance. Inclusivity is also key, with efforts to create safe spaces for everyone, including LGBTQIA+ employees.
Attraction and Retention
A strong engagement program helps keep employees from leaving. During the Great Resignation, Genesis kept its workforce by offering essential support, showing its commitment to employee well-being. This made Genesis a great place to work.
Tara Dalrymple’s advice provides useful tips for organizations that want to improve employee engagement and keep their staff.
About our guest
Tara Dalrymple is a seasoned marketing and events professional with a proven track record in building and managing high-profile brands. Her extensive experience spans across diverse industries, including retail, entertainment, and technology. Having worked with iconic brands such as the Beckhams, Disney, and Star Wars, Tara brings a unique blend of creativity and strategic thinking to her role. Currently, she is responsible for driving employee engagement across EMEA at Genesys, a leading cloud platform for call center software.
