LeadershipHow Companies are Improving the Employee Experience

How Companies are Improving the Employee Experience

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by Siobhan Kelly, Managing Director – Ireland, Aon’s Assessment Solutions

In today’s evolving market, it takes more than compensation to attract and retain the talent you need. With shifting workforce priorities and a constantly evolving workplace, employees across regions and industries now care more about the bigger picture. It becomes a question of not how can, but how does an employer enrich their lives?

As part of the Radford Market Practice StudiesOpens in a new tab, Aon recently conducted its Employee Experience Survey, which includes responses from 1,059 global HR professionals representing their organization’s practices across sectors. Findings reinforced the immense increase in focus for these five areas…


Whether full-time or hybrid, flexible work is here to stay. Ninety-two percent of organisations are currently offering a formal or informal flexible workforce program that supports virtual work. Additionally, 83 percent of employers have programs and amenities to support physical health and wellness, with every respondent in the United States providing this benefit.

Country Shower/
Outdoor Group
Outdoor Individual
United States 65% 64% 43% 28% 29% 53%
United Kingdom 36% 25% 33% 20% 25% 66%
Australia 32% 23% 26% 13% 24% 61%
China 30% 23% 18% 21% 19% 61%
India 24% 28% 41% 21% 25% 72%
Brazil 22% 18% 27% 11% 14% 76%
Germany 30% 27% 31% 21% 22% 60%


Types of On-Site Health and Wellness Services Provided

Country Vaccinations Health Screening Ergonomic Evaluations No On-Site Services Offered
United States 41% 28% 40% 38%
United Kingdom 17% 16% 29% 57%
Australia 19% 15% 26% 58%
China 19% 24% 32% 49%
India 31% 21% 29% 47%
Brazil 15% 19% 31% 58%
Germany 16% 18% 30% 57%


”The main challenge organizations face in attracting, retaining and inspiring the workforce of the future is articulating their human capital strategy with the needs and preferences of their talent. At a tactical level, organizations are refocusing their wellness programs to meet individual needs in the context of an evolving work model that breaks down spatial, temporal and career barriers.” Carlos Ferreyra  Head of Advisory & Specialty, Health Solutions, Aon

Employee recognition

Top recognized achievements include reinforcing values, recognizing performance, enhancing performance and increasing engagement.

Types of Achievement Awards

Country Company Memorabilia Household Items Lifestyle/Luxury Items Event Tickets
United States 75% 37% 40% 14%
United Kingdom 78% 32% 34% 10%
Australia 80% 30% 30% 12%
China 76% 34% 33% 10%
India 79% 36% 35% 11%
Brazil 80% 33% 29% 7%
Germany 79% 32% 32% 7%


Learning and development

Nearly three-quarters of organisations offer internal learning and development programs, compared to 57 percent for external programs. The most popular types of internal training include subject specific training followed by career planning tools. Leadership programs were offered by around two thirds of respondents with mentoring, job rotation and special projects being offered by less than half of respondents globally.


While sixty-three percent of companies still offer certain defined perquisites to most or all employees, specific in-office perks, like free meals have declined year-over-year likely due to continued remote work.

”Before the pandemic, keeping up with competitors by creating an all-enveloping workplace with generous on-site perquisites was all the rage. In today’s new hybrid environment, the employee experience goes well beyond the physical space and now must focus more comprehensively on what matters to your employees to engage and retain them.”            Tim Brown Partner, Human Capital Solutions, Aon

Companies Offering Free Meals at Work: 2021 vs. 2022

Country 2021 2022
United States 68% 55%
United Kingdom 53% 41%
Australia 51% 35%
China 52% 27%
India 53% 37%
Brazil 39% 27%
Germany 45% 34%

Corporate citizenship

Being part of a meaningful organisation is rising to the top of many employees’ priorities. To keep in line with this demand, 78 percent of companies are currently publishing “social responsibility reports,” with around three-quarters of them being published annually.

45 percent of organizations are providing incentives for “going green” by pledging to carbon neutral and green building initiatives. Other examples include public transport cost subsidy, recycling and bike to work programs.

Ensuring that your firm has clear DEI goals and delivers on them is also key. Sixty-one and 60 percent of companies, respectively, have formal initiatives in place to address gender and ethnic diversity.

Types of DEI Metrics Measured

Gender or Ethnicity Workforce Demographics Mobility of Diverse Employees Employee Sentiment (Analyze/Use Engagement Surveys) Pay Equity Studies
Gender 95% 68% 51% 77%
Ethnicity 94% 66% 51% 74%

Capturing all aspects of the employee experience is becoming more and more pivotal to an organisation’s workforce resilience and business success. To learn more about Aon’s Employee Experience study and other studies in the Radford Global Compensation Database  click here

Siobhan Kelly
Siobhan Kelly
Director of Human Capital Solutions at Aon Ireland