by HRHQ Editorial Team
An Irish provider of IT and cybersecurity services, recently announced the results of new research which reveals that 38% of office workers in Ireland wouldn’t be able to do their jobs without the help of artificial intelligence (AI). The survey found that over half (55%) believe their job will significantly change due to AI, while 43% are concerned that AI will make their role redundant. To combat this, 64% of office workers are actively learning AI skills to stay relevant in their roles.
The research, carried out by Censuswide on behalf of Landmark Technologies, surveyed 1,000 employees in the Republic of Ireland on their AI concerns and behaviours as it becomes ever more prevalent in Irish workplaces. A majority (87%) of office workers say they use AI tools for work and, of these, almost half (48%) use them daily.
The research suggests that, as adoption of AI continues to increase, so too does the associated risk. Of those who use AI tools, a quarter (25%) use them to summarise contracts or legal documents, 23% leverage AI tools to make decisions without human oversight, and 18% analyse confidential company data.
In the past 12 months, one-in-ten (10%) employees have entered confidential company data into an AI tool, such as ChatGPT, that wasn’t approved by their employer. Some 18% of employees completed a work task using an AI tool without checking it for accuracy, while 11% sent AI-generated content to a customer without reviewing it. Nearly half (48%) say they trust AI-generated content for critical work decisions.
With the AI boom showing no signs of slowing down, Landmark’s research points to a need for organisations to ensure that the correct processes are in place. Nearly a quarter (24%) of employees say their organisation does not have an AI usage policy, while just two-thirds (66%) have received training on safe AI usage.
However, due to its increasing proliferation, nearly half of office workers (49%) believe AI fatigue will set in and see organisations returning to more traditional ways of working. Some 47% believe that we are currently experiencing an AI bubble, and it will burst.
