by Michael O’Leary, Chief Executive at HRM Recruitment
Your business, function or project will succeed or fail, subject to how well you communicate to stakeholders. Not communicating effectively is as damaging as failing to plan or effectively measure. Effective communication is persuasion. It requires that you share your message in a manner which encourages others to listen to and engage with your content. To achieve this, a leader must be credible and appreciate how the subject matter impacts their audience, seeking to adopt their audience’s preferred listening style.
Persuasion does not happen through the presentation of statistics and facts alone. Great communicators and persuaders connect with their audiences on an emotional level, by telling relatable stories that support the benefits of their messages. From our work with successful leaders over the years, we see two essential building blocks to effective communication. The first is the delivery of messages in a manner that different audiences can consume. The second is the leader’s ability as a storyteller.
1. Make believe
No matter how big or small the stage, you need to know with whom you are speaking. Far from being an off the cuff style of addressing an audience, effective persuasion requires insight and planning to make your audience believe in your message.
There are two distinctive types of stakeholder audience, the first of which are the “fast actors”. People who respond best to short, refined messages, that are clear and precise. Quick decision makers, they are less risk-averse and apply your message quickly to scenarios. You risk losing their attention with too much detail or context.
The second type of stakeholder audience are “method actors”, those who are uncomfortable being asked to make quick decisions, or any decision without comprehensive evidence. In many ways, they need to live the scenario you are setting so that they can experience it and identify any gaps in your message that they need filled. You risk losing this type of stakeholder by seeking to force your message through too quickly.
If you lead a business, function or team, your audience will often be made up of both stakeholder types. Draft your content working from block concept headings down to detail layer, avoiding the use of over complex graphics or tables in supporting presentations or documents. Be able to drill down succinctly to the fundamentals but only when additional evidence for your message is requested.
2. An exciting plot.
While planning structure, content and detail are essential to being persuasive, how often have you delivered or received a presentation or communication, only to find that no one could remember the salient facts afterwards?
We are generally poor at retaining rational facts and figures in our emotional minds, so audiences can struggle to recall such content. However, people remember stories and can often repeat them to others with high accuracy. UK
journalist Christopher Booker, in his book The Seven Basic Plots, describes the different fundamental structures that all stories are ultimately based around. They are: Overcoming the Monster, Rags to Riches, The Quest, Voyage and Return, Comedy, Tragedy and Rebirth. Immediately it is apparent how many of these work well at the heart of business communication.
Storytelling helps stakeholders to relate to your messages and understand the relevancy of your content to their situations. By using real-life examples in your story and allowing others to share theirs, your audience engages at a higher level and is more likely to absorb your most important points. Craft your communication by threading your content elements in story form. Begin by describing the situation, identifying the issues at hand and their impact on stakeholders and business goals.
Talk about the actions that have been taken or those that are proposed to address each of these issues. What was the genesis of these actions? Who proposed them? Why they are deemed appropriate? Outline the results you have achieved or expect to achieve and specifically how you see stakeholders benefit. Wherever possible intersperse with short story experiences that highlight your primary communication objective and supporting messages.
Each and every one of us receives thousands of conscious and subconscious messages every day. A lot of this is white noise, but all of it competes with the important messages that we wish to convey to others.
Plan your communication effectively by knowing your audience and ensuring your messages are delivered in a manner they can consume.
As stakeholders, they are thinking “how does this add value to me?”, “what threat might this pose?”, “what problem does this solve”, “how relevant is this to me or my areas?”. If your story does not address these your communication will be seen as irrelevant. Storytelling demands authenticity, so ensure that the story you need to tell is results focussed, sincere and genuine. In this way, your audience will learn to engage with and trust your key messages.